Frequently Asked Questions

Q: How old I need to be to ride and electric scooter or an e-bike?

A: We recommend that the rider be at least 16 years old. However, this will solely depend on local laws and whether the guardians of the future rider are comfortable assuming responsibility for the individual using the electric scooter or e-bike. 

 

If you have any questions, feel free to contact us at info@chartior.com

 

Q: Which electric ride is the right for me?

A: Choosing the right electric vehicle can be a bit overwhelming with all the options available. When buying you should consider what is the most important factor for you, whether it’s functionality, price point, speed, portability, and style. 

 

At Chartior, we offer the electric scooter and two different styles of electric bikes (both with the same specs, but different sitting position). All of our rides are foldable and portable, making it easy to carry with you wherever you go!

 

Q: What is included with the purchase of a Chartior electric scooter and e-bike?

A: When purchasing a Chartior electric vehicle, you will receive a charger, a basic multi-tool, and an instructions manual included in the box with your scooter. 

 

  • The multi-tool includes a set of Allen keys for you to use at the initial set-up adjustments. 
  • The instructions manual gives you basic information on how to properly use the scooter. 
  • When purchasing a new electric vehicle from Chartior you automatically get 12 months warranty . For more details you can check out our Warranty details online. 

For additional questions, contact as at info@chartior.com

 

Q: I need to get my scooter fixed. Where do I take it?

A: As of October 2023, we are not longer servicing our riders at our flagship in Soho, Manhattan. Instead, we worked on a new system where you contact us for service, we provide you with a label and the scooter will be shipped to our warehouse. Our technicians will and we will fix it for you! Once it’s fixed, the scooter will be shipped back to you. 

 

 

                  

A: The price of our Chartior electric scooters and e-bikes varies depending on the model you choose. Please visit our website or contact us for detailed pricing information.

Q: What is the price of the Chartior electric scooters and e-bikes?
A: The price of our Chartior electric scooters and e-bikes varies depending on the model you choose. Please visit our website or contact us for detailed pricing information.


Q: Are there any subscription plans available for renting the electric scooters and e-bikes?
A: Yes, we offer monthly subscription plans for renting our electric scooters and e-bikes. You can choose a plan that best suits your needs and enjoy the convenience of a personal ride.


Q: How can I rent an electric scooter or e-bike from Chartior?
A: Renting an electric scooter or e-bike from Chartior is easy! Just follow these four simple steps: 1. Select a plan that fits your requirements. 2. Visit our store at 436 West Broadway, NY, NY 10012 to pick up your chosen ride. 3. Return the rental at the end of your subscription period. 4. Save your spot for the next ride by contacting us at 646-590-4114.