Return & Cancellation Policy
If your order is a pre-order (expected to be delivered in the near future), you have up to 48 hours before the shipping date to cancel this order. However, a 3% credit card fee will still be charged to your card. The rest will be refunded to your original payment method).
If the order is completed or has a tracking number, return shipping will have to be paid by the customer.
When the refund is processed, the funds will be credited back to your original payment method within 2-5 business days. The 3% credit card processing fee will be charged as well.
- In Stock Order or Shipped Order
If the product is in stock, we will start the shipping process one hour after you placed the order. This means, within one our of placing the order you can cancel it.
If the order has been shipped, the return shipping fee plus 3% of the credit card processing fee will be subtracted from your refund. If possible, refuse the package by the time the courier agent attempts to deliver. This will send the package back to us. If refusing the package isn’t possible, mention it in your return request to our team and be sure to not use the product. A team will assist you in returning the product another way. To submit a return request, please contact firstname.lastname@example.org
After the product has been successfully returned and inspected, the return shipping fees plus a credit processing fee of 3% will be deducted from your refund and the balance will be credited back to your original payment method within 5-10 business days.
- Returning a used electric scooter or E-bike
We do not accept returns after the product is used. Please contact our support team for any questions you might have before committing to a purchase. They will be able to assist you through the process of selecting an electric scooter or electric bike that best suits you.
For any other concerns or additional questions to our return & cancellation policy please contact our team at email@example.com