All products are carefully packed and checked before shipping, so that we ensure ourselves and our customers that the orders they will receive are in perfect conditions and ready to be used.
As we know that sometimes a product can carry a manufacturing defect, we offer our customers a limited 12-month warranty coverage.
Our limited warranty coverage starts from the moment you received your order. This coverage applied only in this conditions:
- The person who receives the scooter, which name appears on the shipping address or, if previous mentioned by email or at the moment of purchase in-store, the person who will actually be the owner of the scooter, is entitled to the 12-months warranty coverage. If the product is resold the warranty no longer be valid. our warranty coverage is by no means transferable.
- The warranty starts the day the customer received the order and is terminated 365 days after.
- The warranty is only applicable to the following components of the electric scooter or electric bike:
- Lithium ion battery
If anything happens, out of what the warranty covers within the 365 days from the delivered date, within 5 days from receiving the order, customers can contact us immediately so we can better assist them and see if they are eligible for free replacement parts or if they will need to pay for them. We do not guarantee that part replacement will be for free.
All repairs in our store are not cover by our warranty and customer is responsible for the full amount. Our technicians will always give an invoice prior to starting work so that the customer knows the work that will be done to the electric scooter or electric bike and agrees to it.
Whether or not your product is eligible for free replacement parts, the work of our technicians is not covered and the customer must cover the costs.
Please note that if you need to ship your electric scooter or electric bike for repair, the returning fees will not be covered by Chartior.Purchasing an extra warranty coverage
We offer to all our customers the option to purchase an extra warranty coverage. The extra coverage starts whenever the complimentary coverage is terminated. Note, that if your scooter was previously damaged and you purchase an extra warranty cover, damages will not be covered by the warranty.
IT REMAINS TO SOLE DISCRETION OF THE CHARTIOR ENGINEERING TEAM TO DECIDE IF THE COMPONENT/S OF THE SCOOTER OR ELECTRIC BIKE ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY.